Withdrawal

For made-to-measure and fully customised orders, Article 59, letter (c) of the Italian Consumer Code (“Exceptions to the right of withdrawal”) applies, by way of derogation from Articles 52 to 58 of said Code.

For out-of-store orders and purchases of "Ready-to-Wear" garments and accessories, Articles 52 and following of the Italian Consumer Code apply.

To ensure a high level of service, Reda Industries S.r.l. allows withdrawal from the contract in cases where the tailored garment shows structural imperfections, fitting issues, or if alterations are not possible. Reda Industries S.r.l. will issue a refund for the amount paid, provided the conditions outlined in the Returns and Refunds section are met.

Only unused and undamaged garments will be accepted. Lanieri reserves the right to refuse a refund if the garment shows obvious signs of use or damage. Garments that have been altered in any way will not be accepted.

To request a refund, please proceed as follows:

  1. Download the Refund Request Form by accessing the link available in the "Alterations and Refunds" section. Complete the form and send it via email to customercare@lanieri.com or by registered post to the address provided below, attaching three photos of the garment being worn (front, side and back view) clearly showing the defect.
  2. The complaint will be reviewed and approved by Lanieri staff, who will then notify the customer of their decision.
  3. The return garment must be packaged in its original packaging and sent at the customer's own expense, together with the approved Return Form, using a trackable shipping method to the following address:

Reda Industries S.r.l, Frazione Robiolio 25, 13825 Valle Mosso, Italy

  1. Within 7 business days of receiving the returned garment, the refund will be issued using the same payment method used at the time of purchase, where possible (Credit Card via website, PayPal). Otherwise, the customer must provide their bank details on the Return Form to receive the refund.

Any shipment that does not comply with the above conditions will be returned to the sender without any refund being issued.

Please also note the following:

  • The product must be returned in perfect condition (i.e. unused and complete with all original packaging and accessories), together with the approved Return Form..
  • For international returns, please indicate the contents as “Return”, declaring the amount paid for the product. All shipping and any customs duties will be at the customer’s expense.

Provided the above conditions are met, the buyer is entitled to a refund of the full amount excluding shipping costs. Coupons or Discount Vouchers used to purchase the garment will be replaced with new Coupons or Discount Vouchers to be used for future purchases. If the product was purchased as part of a promotion, the customer must return all products included in the promotion to receive a full refund. Any unreturned products will be charged at full market value.

RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR NOTICE VIA EMAIL TO: customercare@lanieri.com or by registered post.

For further information: info@lanieri.com or +39 800 597 000.

Thank you for your kind cooperation.