Yes, once you have entered your body measurements, they can be used to tailor all our products.

Yes, your body measurements can be edited in your Personal Profile (“Measurements” section) up until your first purchase. After that, they will be saved and locked so that we can make your garments. If you would like to edit your measurements after receiving your first order, or if you would like to receive a detailed copy of your saved measurements, please contact Customer Care (customercare@lanieri.com).

Si, le tue misure anatomiche sono modificabili nel tuo Profilo personale (sezione “Misure”) fino al primo acquisto, dopodiché verranno salvate e bloccate per permetterci di realizzare i tuoi capi e Qualora volessi modificare le tue misure dopo aver ricevuto il primo ordine o volessi ricevere il dettaglio delle misure salvate, rivolgiti al nostro servizio clienti (customercare@lanieri.com).

Use the “Notes” field available before checkout to enter any additional requests or instructions. Please note that you may be contacted for further clarification, so make sure to check the inbox linked to your registered email address.

If you feel your garment needs minor adjustments, please email customercare@lanieri.com within 30 days from receiving your garment or from the day your order is ready for in-store collection, attaching at least 3 photos (front, side, back) with you wearing the garment you wish to have altered.

You can have the alterations made directly at Lanieri Stores or by your trusted tailor. We will refund you the full amount spent (up to €75) or double the amount in the form of a voucher to use for your next purchases. For more information, visit the Alterations and Refunds section.

Technological innovation is one of our priorities, which is why we constantly seek new digital tools to offer the best possible representation of our fabrics. Each fabric is accompanied by a detailed description. However, due to the digital output of web images and differences in screen lighting settings, the way our products appear on the website may not exactly match reality. For this reason, we offer the possibility to order fabric samples before finalising the purchase of your desired garment, so that you can touch the quality and observe the characteristics of the fabrics first-hand.

At this time, a garment cannot be returned purely due to a customer’s personal preference. To check the return conditions and policy, please refer to the Alterations and Refunds section. For further assistance, contact Customer Care (customercare@lanieri.com).

After the first wash, the fabric of shirts and polo shirts may shrink slightly, to a variable extent from fabric to fabric. In most cases, this does not compromise the fit of the garment, but rather helps the fabric and structure of the garment to settle. We recommend washing the garment at least once before assessing the final fit.

If you are not completely satisfied with your order, you may request a full refund in accordance with our withdrawal policy. Please check the requirements and follow the instructions in the Alterations and Refunds section, contacting Customer Care in advance (customercare@lanieri.com).

Our Fabric Kit allows you to see and feel the fabrics in our collection first-hand. Each kit contains up to a maximum of 5 fabrics of your choice, but there is no limit on the number of kits you can order.

Once you have placed your order, you will receive a discount voucher via email equal to the total value of the kits purchased, to be used for your next purchase.

The Fabric Kit is always shipped free of charge.

Create your fabric kit by browsing the available product walls.

You’ll find the "Add to kit” button on each product page.

Choose up to a maximum of 5 fabric samples and receive your kit at home, so you can touch the fabrics first-hand and choose your favourites.

For more information, see the dedicated page.

Wool fabrics are suitable even for warmer seasons thanks to the temperature-regulating properties of their fibres. To discover which fabrics are most suitable for the summer season, browse the dedicated section or apply the “Season: Spring/Summer” filter.

Each fabric has its own characteristics, and factors such as the type of fibre, fineness or processing technique can make a fabric particularly valuable and therefore more expensive than others.

Fineness: indicates the average diameter of the fibre used for the yarn. The higher the value, the finer and more precious the fibre. Fabrics with high fineness maybe particularly delicate and require more attention and care.

Wool fineness is commonly indicated using a “super” grading system, with values ranging from 100’s to 250’s:

• 100’s – 140’s: durable wools, ideal for tailoring men’s suits for everyday use
• > 150’s: wools used for extremely fine, high-quality fabrics with an exceptionally soft hand
• > 160’s: ultra-fine wools, ideal for creating lightweight and extremely luxurious fabrics, which, however, require special care due to their delicate nature.

Fineness therefore determines the prestige and use of a wool, but cannot be considered the sole indicator of quality. The finer the wool, the softer and more exclusive it will be, but the quality of the fabric also depends on the type of raw materials and processing techniques.

Weight: refers to the weight per metre of fabric. So-called “four-season” suits – suitable from autumn through spring – are made with fabrics weighing between 240 and 270 g/m. Wool fabrics suitable for summer have a weight below 240 g/m, while those strictly for winter start from 270 g/m.

It is important to remember that this measurement system only applies to wool fabrics. A linen fabric, for example, can weigh up to 390 g/m, but the breathability and durability of its fibres still make it one of the best summer fabrics.

Warmth: indicates the level of warmth a fabric can offer. There are fabrics that are very heavy in terms of g/m but still cool and ideal for summer (e.g. linen), and other fabrics that are lightweight but very warm (e.g. cashmere). “Warmth” is therefore an additional indication and should be considered in close relation to “weight”.

Prestige: indicates the exclusivity of a fabric, by evaluating parameters such as fineness, the type of fibres and reputation of the textile brand.

Jacket: half-canvas construction, meaning a canvas cloth is stitched between the fabric and the lining, extending from the shoulder down to below the chest, allowing the fabric to perfectly maintain the shape of the jacket. The shoulders are hand-crafted with a light padding inserted at the sleeve attachment point, called the roll, which gives roundness and greater structure to the upper part of the garment. Configurable in six different variants with full or partial lining.

Blazer: completely unstructured construction, meaning it has no shoulder pads, padding stitching or internal lining, making the garment particularly lightweight and comfortable. The shoulders are “shirt-style”, so called because, as with shirts, the sleeve fabric is inserted underneath the shoulder, giving the upper part of the blazer a more comfortable fit that follows the natural shape of the shoulders. Configurable in the three most classic styles.

Some fabrics in the collection, due to specific properties, cannot be used to tailor trousers, and therefore cannot be used for two-piece suits.

Every Lanieri garment is tailored from scratch, based on the body measurements of each individual customer. Our collection also includes ready-to-wear garments, such as knitwear, overshirts and Sahara jackets, which are Made-to-Order, meaning they are produced based on the orders we receive. This allows us to avoid production waste, reducing our environmental impact. Our Stores stock a small selection of sample garments allowing you to see and feel the quality of the fabrics and the craftsmanship of the finished garments.

All our products are entirely made in Italy, and all the fabrics used are certified 100% Made in Italy.

No, you will receive the finished garment directly. If, after trying it on for the first time, you realise you’d like to make some adjustments, you can contact Customer Care (customercare@lanieri.com).

The expected shipping dates for the finished garment are indicated when the fabric is selected.

Shirts: approximately 2 weeks from the email confirming production of the order.

Polo shirts: approximately 2 weeks from the email confirming production of the order.

Suits, jackets, trousers, waistcoats, blazers and chinos: approximately 4 weeks from the email confirming production of the order. For suits only, if purchased in-store, the express production service can be requested, which ensures delivery of the garment within 2 weeks from the email confirming production. This service is subject to limited availability and must be confirmed by Customer Care.

Signature suits: approximately 6 weeks from the email confirming production of the order

Overshirts, Sahara jackets, jogger pants: approximately 2 weeks from the email confirming production of the order.

Essentials knitwear: approximately 1 week from the email confirming production of the order.

Knitwear: approximately 4 weeks from the email confirming production of the order.

Accessories: approximately 1- 2 weeks from the email confirming production of the order.

Coats: approximately 5 weeks from the email confirming production of the order.

The final shipping dates are communicated via email and in your Personal Profile (“Orders” section) when order production is confirmed. Shipping times may be longer during national holidays. Any delays not known at the time of order confirmation will be communicated via email.

Suit: we recommend choosing a single-breasted, two-button suit made with a plain dark blue, four-season fabric.

Shirt: we suggest trying the Natural Stretch shirts, made from 100% cotton fabrics that are naturally elastic.

To keep up to date with all our style tips, subscribe to our Newsletter and follow us on Instagram, Facebook, TikTok and LinkedIn. You can also book a video consultation with one of our Style Advisors, available in Italian, English, French and Spanish.

Gift Cards are available for purchase online and in our ateliers. Please consult the dedicated section to learn more about the terms and conditions of use.

Whenever possible, brush your garment for 30 seconds using a brush with natural bristles, brushing slowly from top to bottom.

When you’re not wearing the jacket, hang it on a contoured hanger, preferably made of cedar wood. The wood will help maintain the shape of the garment by supporting the shoulder structure, absorb moisture from the fabric and keep moths away.

Each garment should not be worn more than 2 or 3 times per week. Allowing some rest time helps the fibres to breathe and smooth out minor creases accumulated throughout the day.

Use a garment bag to store your made-to-measure garments during business or leisure trips.

Wash your shirt before wearing it for the first time, then wash it immediately after each use to prevent stains from setting into the fibres for too long. This will help prevent premature yellowing of the fabric.

Before each wash, gently pre-treat exposed areas such as cuffs and collars with Marseille soap.

Once ironed, store your shirt in a wardrobe, preferably on a hanger, to avoid ruining the fold.

Purchases using the Tax Free procedure are not available.

In your Personal Profile (“Orders” section).

You can request a tax invoice during checkout, before payment. It is not possible to request a tax invoice for an order that has already been paid. To request a tax invoice for your next order, click on “I need a tax invoice” at checkout and enter the billing address.

For payments made by bank transfer, the payment registration time may vary depending on the issuing bank. For further assistance, please contact us (customercare@lanieri.com).

Currently, Lanieri supports the following currencies: US Dollars ($), Euros (€), British Pounds (£). The currency available for purchases is linked to the delivery country (Europe: Euros, UK: British Pounds, All others: US Dollars).

To change the transaction currency, the shipping country must be changed. It is not possible to change the shipping country of the order once payment has been completed.

Check the error message that appears when entering the code. Make sure the selected shipping country is correct. Check the expiry date indicated in the discount code communication and its relative validity terms. For further assistance, please contact us (customercare@lanieri.com).

Depending on the type of discount code, it may be combined with other codes. Contact Customer Care to check whether your codes can be used together.

The country or shipping address cannot be changed once the order has been completed and paid. Therefore, please check these details carefully before confirming checkout.

To change the shipping address for an order that has already been placed, please contact Customer Care (customercare@lanieri.com).

To change the shipping address for your next order, you can add a new address or update the existing one in the “Shipping Address” section at checkout.

Shipping, inclusive of any customs duties, is free for orders over €100 (CHF 200 / USD 150 / GBP 100). For orders below €100, shipping has a cost of €5 (USD 19 / GBP 5).

The Fabric Kit is always shipped free of charge.

Customs fees and duties are always borne by Lanieri. Should you be asked to pay the balance of customs duties before delivery, contact Customer Care (customercare@lanieri.com) before making any payment.

If your order has been shipped, it can be tracked via the courier’s website. Click on the link in the shipping confirmation email or go to your Personal Profile (“Orders” section) and click on “Go to courier website”. The tracking service will be activated within 24 hours from shipment. If you receive a non-delivery notice, contact the courier or Customer Care (customercare@lanieri.com). Shipping may be delayed during national holidays.

If your order has not been shipped by the date notified in the email confirming production of your order, check the order status in your Personal Profile (“Orders” section). Check for any delay notifications received via email, including the spam folder. Check that the shipping address you provided is correct.

For further assistance, please contact us (customercare@lanieri.com).

Yes, our Stores receive by appointment only to offer a personalised consultation dedicated exclusively to you, guaranteeing a unique experience.

The appointment is free of charge and does not imply any obligation to purchase.

You can book an appointment online in the Stores section, checking real-time availability across the different time slots. You will also find the contact details of each store, allowing you to book by phone, via WhatsApp or via email.

Check, modify or cancel your appointments from your Personal Profile (“Appointments” section).

The prices and products offered in the online catalogue and in-store, are identical. In-store, you can benefit from a personalised consultation with one of our Style Advisors, who will guide you step by step in creating your custom product. If you can't get to a store, you can take advantage of our omnichannel services: order and receive your fabric samples of choice directly at home, allowing you to see and feel them first-hand; alternatively, you can book a video consultation with one of our Style Advisors to receive tailored assistance.

If you are unable to complete the payment:

• Check that the Card you are using is enabled for online payments.
• Try using a different device and/or browser.
• Try making the payment using an alternative method, for example, a different Card or PayPal.

If the problem persists, contact your bank for more information. A temporary block may have been applied to your card for security reasons.

For further assistance, please contact us (customercare@lanieri.com).

You can subscribe to our Newsletter and follow our social media profiles on Instagram, Facebook, TikTok and LinkedIn.