Do I have to enter my measurements every time I want to purchase a garment?
No, just insert your anatomical measurements during the first purchase. They will remain stored in your Personal Profile (“Measurements” section) and will be used by our modellers to make all your garments.
Do the inserted measurements apply to all the products you offer?
Yes, once you enter your anatomical measurements we will be able to package all our products.
How can I be sure that my measurements are correct? Is it difficult?
Our video tutorial is designed to get a precise result of your measurements in a few minutes. If our specialists will evaluate the inserted measures as non-compliant, they will contact you to ask you to double check and help you refining them. If you have any doubts or want assistance, feel free to contact our customer service (firstname.lastname@example.org) or join us at our stores by appointment.
Can I check and / or change my measurements?
Yes, your anatomical measurements can be modified in your personal profile (“Measurements” section) until the first purchase, after which they will be saved and locked in order to enable us to make your garments. If you would like to change your measurements after receiving the first order or if you would like to receive the details of your saved measures, please contact our customer service (email@example.com).
Can I enter the measurements of an existing item?
No, we can not apply the measures of an existing garment to our models, since they are constructed differently. We will work on your anatomical measurements to get the most correct fit for you. If you want to give us more information after entering your anatomic measurements, you can contact our customer service (firstname.lastname@example.org).
How can I make extra requests?
Use the “Notes” field available before check-out to enter any additional requests or indications (e. g. “high waist”). Remember that you may be contacted for any clarifications; please, check the e-mail box matched to your registration e-mail address.
Fit, tailored changes and refunds
The item I received is fine, but I would like to update some measures before my next order.
If you need to make some changes to your measurements, contact our customer service (email@example.com). In order to better understand your needs, you will be asked to send 3 photographs (front, side, back) of the Lanieri garment worn in a natural position. If you already know the exact changes you intend to make, please indicate them in your message. We will give you confirmation as soon as the data in the profile will be updated.
The garment I received does not fit me as I wish. What can I do?
If you feel that your garment needs some adjustments, write us at firstname.lastname@example.org within 30 days of receiving the garment or from the day when the order is ready for being collected at our store, attaching at least 3 photos (front, side, back) in which you wear the garment you would like to change.
You can come directly to the Stores Lanieri, or you can rely on your personal tailor. We will refund the total amount spent (up to € 75) or double it in the form of a voucher to be used for your next purchases on Lanieri.com.
For more information, visit the Alterations and refunds section.
E.g. photo Jacket Pants / Shirt
I do not like the fabric of the garment I received, what can I do?
We are constantly investing to offer a description and a photographic representation of the products as realistic as possible. Despite this, due to the digital rendering of images on the web, the various light settings of the screens or other external conditions, it is still possible that the representation of online products is not completely in conformity with reality. For this reason, we offer the possibility of ordering fabric samples (5-swatch kit) before finalizing the purchase of the desired garment, so that the customer can personally verify the quality and the color of the different fabrics.
Currently, the return of a garment that does not reflect the customer’s tastes is not allowed. To check the return requirements and conditions, see the Alterations and refunds section. For further assistance, contact customer service (email@example.com).
Will the garments shrink after washing?
It is possible that after the first wash, the fabric of shirts and polo shirts shrinks a little in a variable way depending on the fabric. In most cases this does not compromise the wearability of the garment, but helps the fabric and the structure of the garment to settle. We suggest you to wash your garment at least once before evaluating the final fit of the item.
Can I return my order?
If you are not completely satisfied with your order, you can request a full refund following our cancellation policy. Check the requirements and follow the instructions in the Alterations and refunds section, contacting our customer service in advance (firstname.lastname@example.org).
I can't choose between several fabrics and I would like to see them before making the purchase, how can I do?
You can order our swatch kit and receive samples of the fabrics available in the catalog. Each kit contains up to a maximum of 5 fabrics, but you can order the number of kits you prefer. Once you have placed your order, you will receive an e-mail with a discount voucher equal to the total value of the kits purchased to be used on your next purchase. The shipment of the swatch kit is always free.
What's a swatch kit?
Our swatch kit allows you to see and touch all the fabrics in our collection. Each kit contains up to a maximum of 5 fabrics, but you can order the number of kits you prefer. Once you have placed your order, you will receive an e-mail with a discount voucher equal to the total value of the kits purchased, to be used on your next purchase. The shipment of the swatch kit is always free.
How can I receive fabric samples?
Complete your tailoring kit by browsing through the walls of available products.
Inside each product tab you will find the “Add to Kit” button.
Choose up to a maximum of 5 fabric samples and you will receive samples of the selected products at your home and you can choose the one you like best.
For more information, see the dedicated page.
Is a wool fabric also wearable in summer?
Wool fabrics are also suitable for the warmer seasons thanks to the thermoregulation properties of the fibers. To find out which fabrics are best suited for the summer season, apply the “Season: Spring/Summer” filter.
Why are some fabrics more expensive than others?
Each fabric has its own peculiarities: some factors such as – for example – the type of fiber or the fineness or the workmanship can make a fabric particularly valuable and therefore more expensive than others.
What do the parameters "fineness", "value", "weight" and "heat" mean?
Fineness: indicates the average diameter of the fiber used for the yarn. The higher the value, the more fine and precious the fiber is. Fabrics with a high fineness can be particularly delicate and need more attention and care.
The fineness of the wool is commonly indicated according to a “super” classification system, with values between 100’s and 250’s:
- 100’s – 140’s: resistant wool, excellent for making men’s clothes for everyday use
- > 150’s: wool used for incredibly fine fabrics, valuable and exceptionally soft
- > 160’s: ultrafine wool, excellent for creating light and extremely luxurious fabrics, which however require specific treatments due to their delicacy
The fineness determines the value and use of a wool, but can not be considered as an exclusive indicator of quality. The finer a wool is, the more it will be soft and exclusive, but the quality of the fabric also depends on the type of raw materials and the working process.
Weight: refers to the weight of a single fabric meter. The so-called “four seasons” clothes, i. e. considered usable from autumn to spring, are made with fabrics between 240 and 270 gr/m. Wool fabrics suitable for summer weigh less than 240 g/m, while winter fabrics start at 270 g/m.
It is important to remember that this measuring system only applies to woolen fabrics. A linen fabric, for example, can weigh up to 390 g/m, but the “breathability” and resistance properties of the fibers make it one of the best summer fabrics.
Warmth: indicates the level of warmth that a fabric is able to offer. There are very heavy fabrics in terms of gr/m, but still they are ideal for summer season (e. g. linen) and fabrics that are simultaneously light and very warm (e. g. cashmere). The “warmth” is therefore an additional indication, to be considered in close correlation with the “weight”.
Excellence: indicates the exclusivity of a fabric, evaluating at the same time different parameters such as fineness, fiber type and textile brand notoriety.
Is there a store in which I can see your products?
You can book a free appointment in one of our Stores, where you can see and touch a selection of items and evaluate the quality of our craftsmanship.
Can I purchase "ready made" items?
No, every Lanieri garment is made from scratch, based on the customer’s anatomical measurements, except for garments in size: knitwear and overshirts. In our Stores you will find, however, a selection of test items, to see and touch the quality of the fabrics and the finished garments.
Where will my suit be made?
All our products are entirely made in Italy and all the fabrics used are 100% Made in Italy.
Is there an intermediate fit test?
No, you will receive the finished garment directly. If wearing it for the first time you should realize that you want to make some changes, you can contact our customer service (email@example.com).
The dates for the shipment of the finished garment are indicated once the fabric is selected.
Shirts: about 2 weeks from the e-mail confirming the starting of the production.
Polo: about 2 weeks from the e-mail confirming the starting of the production.
Suits, jackets, trousers, gilet, blazer and chino trousers: about 4 weeks from the e-mail confirming the starting of the production.
Coats: about 5 weeks from the e-mail confirming the starting of the production.
The final shipping dates are communicated via e-mail and in your personal profile (\”Orders\” section) when confirming the order production. During national holidays, shipping times may be delayed. Any delay will be communicated via e-mail.
Is there a specific product you would recommend as a first purchase?
Suit: we suggest you to choose a single-breasted two-button suit, made with a solid dark blue fabric and four seasons.
Shirt : try the Natural Stretch shirts, produced with 100% cotton, naturally elastic fabrics.
Can I have suggestions about my style?
In order to choose the right garment for every single occasion, consult our blog or subscribe to our Newsletter. If you need immediate advice, feel free to contact our customer service via Live chat.
Can I buy a Gift Card?
Gift Cards are currently available for purchase exclusively in our stores.
Care and Maintenance
Jackets, blazers, trousers, chinos, cashmere polo shirts and coats : professional dry cleaning is allowed with a delicate process. Do not bleach. Do not tumble dry. Iron at a maximum temperature of 110°C (212°F) without steam.
Cotton shirts, polo shirts and chinos : household washing by hand or machine (using a normal process at a maximum temperature of 30°C) is allowed. Do not bleach. Tumble drying (spin dryer) is allowed. Iron at a maximum temperature of 110°C (212°F) without steam.
Make sure to remove the undercollar splints from the shirt before washing.
- Whenever you can, brush your garment for 30 seconds with a natural bristled brush, proceeding slowly from top to bottom.
- When not wearing the jacket, hang it on a shaped hanger – possibly made of cedar. The wood will shape the shoulder structure, absorb the moisture from the fabric and keep away the moths.
- Each garment should never be worn more than 2 or 3 times a week. A little “rest” lets the fibers breathe and helps to stretch the small crumpling accumulated during the day.
- Use a garment bag to store your tailored garments on your business or leisure trips.
Care instructions for the shirt
- Wash before wearing the shirt for the first time and then immediately after each use. You will avoid premature yellowing of the fabric.
- Before each wash, gently pre-treat the most exposed parts – such as cuffs and collar – with marseille soap.
- Once it’s ironed, keep the shirt in the closet – possibly hanging, not to ruin the fold.
- It is not to be excluded that after the first wash the fabric shrinks a little in a variable way from fabric to fabric. Follow the washing instructions carefully to minimize the shrinking.
Jacket and Blazer: what are the differences?
Jacket: the half-canvassed structure, i. e. with a canvas sewn between the fabric and the lining that extends from the shoulder to the chest, allows the fabric to perfectly maintain the shape of the jacket. The shoulders are handmade (puckered Neapolitan shoulders) inserting an extra-small padding – called “rollino” – where the sleeve is attached. The “rollino” gives roundness to the shoulder and guarantees a greater structure to the upper part of the garment. Total or partial inner lining on request.
Blazer : totally unstructured, i. e. without shoulder straps, tapping and inner lining, which makes the garment extremely comfortable. The “shirt-shoulders”, so called because they are made inserting the fabric of the sleeve below the shoulder, give the upper part of the blazer a more comfortable fit, able to follow the natural shape of the shoulders. Customizable in three classic models.
Can I use a "blazer" fabric for a suit?
Some of the fabrics of our collection, due to specific properties, are not available for trousers, and therefore for complete suits.
Prices, currencies and discounts
The price of my garment may vary depending on the details I choose?
No, the price depends exclusively on the chosen fabric and does not undergo variations during the customization process.
No purchases are available via the Tax Free procedure.
Where can I find the receipt for my order?
You can find it within your personal Profile (“Orders” section). You can download the receipt as soon as the payment of the order will be recorded (instantly for payments by credit card, Paypal).
How can I request an invoice?
You can request an invoice during check-out, before payment. To request an invoice for your next order, click on “Invoicing address” at check-out and enter the billing address. Unfortunately we are not able to issue invoices when payment has already been done.
My payment is still pending. Why?
For payments made by bank transfer, the timing of payment registration may vary depending on the issuing banking institution. For further assistance, contact us (firstname.lastname@example.org).
We’re currently supporting the following currencies: US Dollars ($), Euros (€), British Pounds (£) and Swiss Francs (CHF). The currency you can make purchases with is linked to the country of delivery (Europe: Euro, Switzerland: Swiss Francs, United Kingdom: British Pounds, All Others: US Dollars).
To change the purchase currency, it is necessary to change the shipping country, in the upper right corner. It will not be possible to change the country of dispatch of the order after having finalized the payment.
My discount code is not working. Why?
Check the error message that is communicated once the code is applied. Verify that the shipping country selected for purchase is the one you want. Check the expiry date shown in the discount code communication. For further assistance, contact us (email@example.com).
Can I combine several discount codes?
Depending on the type of discount code, it may be combinable with other codes. Please contact our Customer Care to check whether your codes can be combined or not.
The dates indicated on Lanieri.com always refer to the shipment of the order from our laboratories and do not match with the date of the actual delivery to the customer. The expected shipping dates are already indicated once the fabric is chosen. During national holidays, shipping times may be delayed. The final shipping dates are communicated via e-mail and in the Personal Profile (\”Orders\” section) when confirming the order’s production. Shipping times, in any case, can not be guaranteed. Any delay will be communicated by e-mail.
Shirts : about 1 week from the e-mail confirming the commissioning of the order
Polo : about 2 weeks from the e-mail confirming the commissioning of the order
Suits, jackets, trousers, vests, blazers and chino trousers: about 4 weeks from the e-mail confirming the commissioning of the order
Coats : about 5 weeks from the e-mail confirming the commissioning of the order.
Once the order has been sent from our laboratories, the delivery is entrusted to the DHL express courier and normally takes place within:
- 24/48 hours in Europe and Italy (for Basilicata, Campania, Calabria, Puglia, Sicily, Sardinia and the islands, the delivery may take an additional day)
- 3/5 working days for extra European deliveries
Delivery takes place exclusively from Monday to Friday.
If your order has been sent, but a delivery exception is displayed on the courier website, contact us (firstname.lastname@example.org): we will help you to resolve the situation as soon as possible.
It is not possible to change the shipping address in the case of orders for which an invoice has been requested. You can not change the shipping address once the order has been shipped. It is not possible to change the shipping country after paying the order.
To change the shipping address of an order already made, contact the customer service (email@example.com).
To change the shipping address of your next order, you can add the new shipping address or change the address already present in the “Shipping address” section that you will find at the check-out.
The shipping, including any customs duties, is free over €100 (200 CHF / 150 USD / 100 GBP). For orders under €100 the shipping is € 5 (10 CHF / 19 USD / 5 GBP).
The shipping of the swatch kits is always free. The shipping of Gift Card Box is always free.
Any charges and customs duties are always charged to Lanieri. If you are asked for the balance of customs duties, contact customer service (firstname.lastname@example.org) and do not anticipate money.
Where's my order?
If your order has been sent, you can track the shipment via the courier’s website. Follow the link in the shipping confirmation e-mail or visit your Personal Profile (“Orders” section) and click on “Visit the courier’s website”. The tracking service will be activated within 24 hours of shipping. In case of non-delivery notice, contact the courier (DHL, Tel: 199.199345) or our customer service (email@example.com).
If your order has not been shipped by the dates announced in the production confirmation email, check the status of the order by accessing your Personal Profile (“Orders” section). Check for delay notifications via e-mail, even in the junk mail box. Check that the address indicated for shipping is correct.
For further assistance, contact us (firstname.lastname@example.org).
Is there a store in my city?
In the Stores section you can find a list of our stores. Select the closest to you: you will be able to find out more details about the available services and book a free appointment.
Do I have to book an appointment?
Yes, our stores receive by appointment only, in order to guarantee each customer the time he deserves. The appointment is free and does not imply any obligation to purchase.
You can book an appointment in the Stores section or check the availability by clicking on “Book Now” after selecting the store you prefer. The available times are highlighted in white, those in grey are no longer bookable.
Check, modify or cancel your appointments by accessing your Personal Profile (“Appointments” section).
What's the difference between purchasing online and offline?
The prices and products offered in the online catalog and in store are identical. In store, however, you will have the opportunity to compare the different combinations of fabric-lining-buttons and touch the quality of our finished products, thanks to a small selection of test items. Our Style Advisors will also help you with anatomical measurements, saving them on your profile for your future purchases.
I forgot my password/username, what can I do?
Click on “Forgot Password?”: you can request a password change by following the instructions you will receive via e-mail. We remind you to check your e-mail (and the junk mail box).
For further assistance, contact us (email@example.com).
If you can not complete the payment:
- Check the data and/or the expiry date of the card you are using
- Please check that the card you are using is enabled for online payments
- Try using a different device or browser
- Try to make the payment using an alternative method, for example another card or Paypal
If the problem persists, contact your bank for more information: it could be a block of the card applied momentarily for security reasons.
For further assistance, contact us (firstname.lastname@example.org).
How can I get updates about your events and your promotions?
Can I save a garment I have customized but do not want to buy immediately?
All items in your shopping cart can be saved by clicking on “Save for later”. The items left in your shopping cart will remain stored for a few days. Before cancellation, you will receive a reminder via e-mail.